Shipping policy
Processing time
We prepare and dispatch orders within 3 business days of payment. Business days are Monday to Friday, excluding public holidays. During sales and holiday periods, processing may take a little longer.
Delivery times
We ship to most countries. Once dispatched, most orders arrive within about 9 business days, so allow around 12 business days from the day you order.
These times are estimates, not guarantees. Customs checks, remote locations, weather and courier delays can add time. If your country is not available at checkout, we cannot ship there yet.
Your order may arrive in more than one package if it contains several items.
Shipping costs
Shipping costs depend on your location and are shown at checkout before you pay. Prices on our store include GST for Australian customers.
Tracking
When your order ships, we email you a tracking number. Tracking can take 24–48 hours to start showing updates.
Customs, duties and taxes
Orders shipped outside Australia may be charged import duties, taxes or customs fees by the destination country. If these charges are not shown at checkout, you are responsible for paying them on delivery. We have no control over these charges, so check with your local customs office if you are unsure.
If you refuse to pay these charges and the parcel is returned to us, we refund the item price minus the shipping and return costs.
Delays, lost or damaged parcels
If your order has not arrived 10 business days after the estimated delivery time, email us. We will check with the courier and, if the parcel is lost, send a replacement or give you a full refund.
If your parcel arrives damaged, email us a photo within a reasonable time and we will make it right, as described in our Returns & Refunds Policy. Your rights under consumer law are not affected.
Address changes and cancellations
Please check your shipping address carefully at checkout. If you need to change it or cancel your order, email us as soon as possible. We can usually make changes until your order ships, but not after.
If a parcel is returned to us because of an incorrect address, we can send it again once you confirm the right address and pay the new shipping cost.
Contact us
- Email: restride7@gmail.com
- Business: Luis Alberto Mego Ascurra, trading as restride, ABN 23 914 641 528