Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits these rights or the consumer rights you have in your own country.
Faulty, damaged or wrong items
If your item arrives faulty or damaged, or you receive the wrong item, email us as soon as you can with your order number and a photo. We will offer a repair, replacement or refund, and we cover the cost of returning faulty items. In some cases we may refund or replace the item without asking you to send it back.
The 15-day period below does not apply to faulty items, and this also applies to items bought on sale.
Change of mind (15 days)
In addition to your rights under the law, you can return an item within 15 days of delivery if you change your mind. To be eligible:
- The item must be unused and unworn, with tags attached, in its original packaging.
- You need your order number or proof of purchase.
- You pay the return shipping, and the original shipping cost is not refunded.
For hygiene reasons, we cannot accept change-of-mind returns of worn supports or braces.
Customers in the European Union and United Kingdom
If your order is delivered to the EU or UK, you can cancel it within 14 days of delivery, for any reason. Tell us by email within those 14 days, then send the item back within 14 days of telling us. You pay the cost of returning the item.
We refund what you paid, including the standard delivery cost, within 14 days of receiving the item back or proof that you sent it. You may handle the item as you would in a shop to check it. If it was used beyond that, we may reduce the refund to reflect the loss in value.
How to start a return
- Email us at restride7@gmail.com with your order number and the reason for the return, before sending anything.
- We reply within 2 business days with instructions.
- Send the item to: 33 Alexander Street, Manly NSW 2095, Australia.
We recommend a tracked shipping service. Items sent without contacting us first may take longer to process.
Refunds
We email you once we receive and inspect your return, to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it. EU and UK cancellations follow the 14-day timing above.
Exchanges
The fastest way to get a different size is to return your item as above and place a new order for the size you need.
Contact us
- Email: restride7@gmail.com
- Business: Luis Alberto Mego Ascurra, trading as restride, ABN 23 914 641 528
Last updated: 12 October 2026